A: Our commitment to sustainability is reflected in our use of pure coconut wax, eco-friendly packaging, and natural ingredients. Coconut wax is a renewable, biodegradable resource that ensures a cleaner burn, making our candles a more sustainable choice for conscious consumers.

A: Each 280g Niobi candle is designed to provide approximately 40 hours of burn time, offering you a long-lasting fragrance experience. To maximize burn time, we recommend following our candle care tips, such as trimming the wick before each use.

A: Absolutely! We encourage repurposing or recycling our elegant, dark green matte glass jars. They can be reused as planters, storage containers, or decorative pieces, aligning with our ethos of sustainability and reducing waste.

A: We strive to create candles that are as safe and inclusive as possible, using natural ingredients and avoiding harsh chemicals. However, we recommend reviewing the fragrance notes and consulting with a healthcare professional if you have known sensitivities or allergies.

A: For the best burning experience, ensure the wax melts evenly to the edges of the jar during the first burn to prevent tunneling. Keep the wick trimmed to about 6 mm, and avoid placing your candle in drafty areas. More detailed care instructions can be found on our website.

A: Currently, we only ship to countries in the EU. Please visit our Shipping Policy page for a list of destinations, shipping rates, and delivery times. We’re continuously working to expand our reach to bring Niobi products to more homes around the world.

A: We accept returns and exchanges within 7 days of purchase, provide the items in their original condition. For more information on how to process a return or exchange, please visit our Return & Exchange Policy page.

A: Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package. For any shipping inquiries, our Customer Care team is here to assist you.

A: We love hearing from our customers! You can reach us via email at "info@niobi.bg", through our contact form on the website, or by calling +359 890429266. Our team is dedicated to providing you with the support you need.